Terms & Conditions

A legal disclaimer

Effective Date: 26 July 2025
Business Name: Oliver Charles Coaching and Consultancy Ltd
Trading As: Oliver Charles Coaching
Website: www.olivercharlescoaching.co.uk

Welcome to Oliver Charles Coaching. These Terms and Conditions (“T&C”) outline the rules, expectations, and legal framework governing your use of this website and the services provided by Oliver Charles Coaching and Consultancy Ltd trading as Oliver Charles Coaching. By accessing this website or booking a service, you agree to be bound by these terms.

1. About Oliver Charles Coaching

Oliver Charles Coaching offers transformational coaching experiences for individuals and groups, including one-to-one life and business coaching, breakthrough sessions, coaching packages, online courses, and live workshops. Our services are designed to support clarity, confidence, empowerment, and realignment with your authentic self.

2. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights or restrict the use and enjoyment of others. You must not misuse this site, interfere with its operation, or attempt to gain unauthorised access to its systems or content.

3. Bookings and Payments

All bookings must be paid in full at the time of reservation unless otherwise agreed. Confirmation and joining details will be sent upon receipt of payment. All prices are listed in GBP (£) and may be subject to change.

4. Cancellations, Refunds & Rescheduling Policy

Due to the nature of services offered, refunds are not able to be given unless explicitly stated below.

Life & Business Coaching (Online & In-Person)

One-to-One Sessions:
- Cancellations made at least 48 hours before the session may be rescheduled at no extra charge.
- Cancellations made within 48 hours before the session will not be able to be rescheduled.

No-Shows: If a client fails to attend a scheduled session without prior notice, the session will be considered used and is non-refundable.

Late Arrivals: Sessions will end at the scheduled time. Arrivals more than 15 minutes late without notice may be considered a no-show.

Coaching Packages:

Refunds are available within 14 days of purchase, provided that no sessions have been attended.
If any sessions have been used, a pro-rata refund will be calculated, deducting the full price of used sessions.

Workshops, Talks & Events
Tickets are non-refundable, but you may transfer your booking to another person (please notify us in advance).
No-shows: No refunds or transfers will be available if you do not attend without prior notice.

Free Events & Talks

If you can no longer attend, please let us know as soon as possible so we can offer your space to someone else.
Repeated no-shows without cancellation may result in restrictions on future bookings.

Event Cancellations by Us: If we cancel or reschedule an event, you will be offered the choice of a full refund or a transfer to a future event.

Online Courses

Refunds are available within 14 days of purchase, provided the course has not been accessed.
If any part of the course has been accessed, no refund will be issued.
If technical issues prevent access, we will work to resolve the issue or provide a refund if necessary.

Exceptional Circumstances

Refund requests outside of the above terms may be considered on a case-by-case basis in exceptional circumstances, such as medical emergencies. Proof may be requested.

How to Request a Refund

To request a refund, please contact us at oc@olivercharlescoaching.co.uk with your booking details and reason for the request. Approved refunds will be processed within 7–10 business days.

Oliver Charles Coaching and Consultancy Ltd reserves the right to update this policy at any time.

5. Client Responsibilities

Clients are expected to:

Arrive punctually for sessions
Ensure a private, quiet environment for online sessions
Have a reliable internet connection and access to Microsoft Teams or a pre-agreed platform
Participate respectfully and honestly in the coaching process

6. Coaching Disclaimer

Coaching is not therapy, counselling, or medical advice. It is a forward-focused, collaborative process intended to support personal growth and goal achievement. All outcomes depend on the client’s own engagement, decisions, and follow-through.

7. Intellectual Property

All content on this website — including but not limited to text, images, branding, downloadable materials, and session tools — is the intellectual property of Oliver Charles Coaching and Consultancy Ltd and may not be reproduced, distributed, or reused without written permission.

8. Changes to Terms and Services

Oliver Charles Coaching reserves the right to update these Terms & Conditions or adjust its services at any time. Clients will be notified of material changes via email or website update. Continued use of the services implies acceptance of the revised terms.

9. Privacy & Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how your personal data is collected, used, and protected in compliance with UK GDPR and data protection regulations.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the UK courts.