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Terms & Conditions

Effective Date: 26 July 2025
Business Name: Oliver Charles Coaching
Website: www.olivercharlescoaching.co.uk

Welcome.

These Terms & Conditions (“Terms”) are here to provide clarity, fairness, and mutual respect. They outline how we work together at Oliver Charles Coaching, and how the space for this work is held.

By accessing this website or booking any service, you agree to these Terms.

1. About Oliver Charles Coaching

Oliver Charles Coaching offers one-to-one coaching, mentoring, Reorientation Sessions, Embodied Recovery Coaching, Quiet Leadership Mentoring, group workshops, and related reflective services.

All services are collaborative, non-clinical, and client-led. The work is designed to support reflection, reorientation, recovery, and ethical leadership — not to diagnose, treat, or replace medical or psychological care.

2. Use of This Website

You agree to use this website respectfully and lawfully.

This means you will not:

  • misuse content or materials
  • attempt unauthorised access
  • disrupt the experience for others

This site is intended to be a calm, considered space. Please treat it as such.

3. Bookings & Payment

When you book a session or programme, this forms a mutual agreement.

  • All sessions must be paid for in full at the time of booking, unless otherwise agreed in writing
  • Prices are listed in GBP (£)
  • Payment confirms your reservation
  • Joining details and confirmations will be sent after payment

There are no hidden fees.
What you see is what you invest.

4. Cancellations, Rescheduling & Refunds

Boundaries held with care

Life and recovery can be unpredictable. These policies are designed to be fair, humane, and clear, while protecting the time and energy held for this work.

Standard Notice Period
A minimum of 48 hours’ notice is required for cancellations or rescheduling across all services.

Reorientation Sessions (Single Sessions)

  • Sessions may be rescheduled with at least 48 hours’ notice, at no charge
  • Sessions cancelled with 48 hours’ notice or more are refundable
  • Sessions cancelled with less than 48 hours’ notice, or missed sessions, are non-refundable

Embodied Recovery Coaching (Series of Sessions)
Sessions are booked as a short, contained series (3–6 sessions)

  • Individual sessions within a series may be rescheduled with at least 48 hours’ notice
  • Unused sessions remain valid for up to 6 months from the original booking date
  • Refunds are not offered for partially used or unused series

Quiet Leadership Mentoring
Sessions may be booked as individual sessions or short series

  • Sessions may be rescheduled with at least 48 hours’ notice
  • Refunds are not offered for sessions cancelled with less than 48 hours’ notice
  • Unused sessions within a series remain valid for up to 6 months

Exceptional Circumstances
Requests outside these terms (for example, medical emergencies) may be considered compassionately on a case-by-case basis. Supporting information may be requested.

Clarity protects the space — for both of us.

5. Client Participation & Responsibility

By engaging in coaching or mentoring, you agree to:

  • participate honestly and respectfully
  • take responsibility for your own decisions and actions
  • ensure a private, quiet environment for online sessions
  • use reliable internet access and the agreed platform (e.g. Zoom)

This work is collaborative, not prescriptive.

6. Nature of Coaching & Disclaimer

Coaching and mentoring services offered by Oliver Charles Coaching:

  • are not therapy, counselling, or medical treatment
  • do not diagnose or treat mental or physical health conditions
  • are not a substitute for professional healthcare or psychological support

If you feel you need medical, psychological, or psychiatric care, please seek support from a qualified healthcare professional.

Your outcomes depend on your engagement, readiness, and what you bring into the space.

The work is held with care — but it is not done to you or for you.

7. Confidentiality

All sessions are held in confidence.

Information shared during sessions will not be disclosed to third parties unless:

  • there is a legal obligation to do so
  • there is risk of serious harm to you or others

Quiet Leadership Mentoring is strictly confidential and is not shared with employers or organisations.

8. Intellectual Property

All content on this website — including written material, frameworks, tools, worksheets, and downloads — is the intellectual property of Oliver Charles Coaching.

Materials are provided for personal use only and may not be reproduced, shared, or distributed without written permission.

9. Privacy & Data Protection

Your privacy matters.

Personal data is handled in accordance with UK GDPR and data protection legislation.

Details of how information is collected, stored, and used are outlined in the separate Privacy Policy.

10. Changes to These Terms

These Terms & Conditions may be updated from time to time.

Where material changes are made, updates will be reflected on the website.

Continued use of the site or services indicates acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the UK courts.

Contact

If you have questions about these Terms or how they apply to your work with Oliver Charles Coaching, you’re welcome to reach out:

Email: oc@olivercharlescoaching.co.uk
Website: www.olivercharlescoaching.co.uk

Closing note

These Terms are not here to create distance.
They exist to protect clarity, integrity, and the quality of the space we hold together.

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